What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Each time i create my form, the forms gets disable within few hours even without a notification message to me.

    Asked by Aline on September 13, 2011 at 08:51 AM

    This is very disappointing because when my customers clicks on the clink, they find that the form has been disabled. What is the problem?

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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 01:55 PM

    Hi Aline,

    Your form gets autosuspended because it asks for log in information (username and password). May we ask how you intend to use the form and how you plan to make us of the log in information filled out by the user?

    If you can provide a reasonable and clear explanation, we will have your form whitelisted. Otherwise, it will remain suspended. Thanks!


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    Answered by Aline on September 18, 2011 at 07:40 AM

    I am the cheif security in our company and we sometime receive some warning messages and from the tune of those messages, it seems that one of our staff is revealing this informations to those people. So the only way to catch those people is to monitor their emails messages. I really dont mean any harm. Please send the link to my email. Thank you.



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    JotForm Founder

    Answered by aytekin on September 18, 2011 at 11:16 AM

    Sorry, we cannot accept this explanation. As a "cheif security" you should understand our reasons. We will not be able to enable your account. Please do not use JotForm in the future for these kinds of forms. Thanks. 

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    Answered by Aline on September 19, 2011 at 04:24 AM

    thank you anyway. what if i upgrade my account? or do you know any other great form builder sites like jotform?

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    Answered by allanftd on September 19, 2011 at 04:41 AM

    Sorry Aline, but even if you subscribe to our premium or professional plan, this kind of form will still violate our terms of use. It will be autosuspended by our system. For now, you may search for other form builders using your favorite search engine.

    Please do come back to JotForm if you plan to build online forms that do not violate our terms of use and privacy policy. Thank you for your understanding.