What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-signature is not showing up.

    Asked by amberj2010 on September 26, 2014 at 02:22 PM

    I got this submission today in which the signature  doesn't show in the e-signature field. Never had this issue before, so not sure what it means. It must have been signed as it is a required field on the form.

    http://submit.jotformpro.com/form.php?formID=42654072893966&sid=287563842560833396&mode=edit

    required field
  • Profile Image

    Answered by Carina on September 26, 2014 at 04:26 PM

    I checked and there seems to be an error with the signature file:

    Just FYI even though it is a required field if a user disables the JavaScript on the browser it is possible to submit a form without all required fields filled in.

    But I believe this is not the case.

    I will forward this situation to our developers so they can analyse better this situation. You will be contacted via this thread once they have an update on this matter.

    Let us know if we can assist you.

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    JotForm Support

    Answered by NeilVicente on October 15, 2014 at 04:27 AM

    @amberj2010

    Apologies for the very late update, but our investigation tells us that this could be just an isolated case. Can you please tell us if you have encountered the problem more than once?