E-signature is not showing up.

  • Profile Image
    Asked on September 26, 2014 at 02:22 PM

    I got this submission today in which the signature  doesn't show in the e-signature field. Never had this issue before, so not sure what it means. It must have been signed as it is a required field on the form.


  • Profile Image
    Answered on September 26, 2014 at 04:26 PM

    I checked and there seems to be an error with the signature file:

    Just FYI even though it is a required field if a user disables the JavaScript on the browser it is possible to submit a form without all required fields filled in.

    But I believe this is not the case.

    I will forward this situation to our developers so they can analyse better this situation. You will be contacted via this thread once they have an update on this matter.

    Let us know if we can assist you.

  • Profile Image
    Answered on October 15, 2014 at 04:27 AM


    Apologies for the very late update, but our investigation tells us that this could be just an isolated case. Can you please tell us if you have encountered the problem more than once?