- BrunielAsked on September 26, 2014 at 04:56 PM
I think my domain "engbru.com.br" is blacklisted because it is not receiving e-mails the forms. Can check?
Sorry for the translation, I'm from Brazil ...
- JotForm SupportKiranAnswered on September 26, 2014 at 06:16 PM
Your email address is not in our bounce list and the notification emails are being sent to this address without any issues.
You can also check the email history of your forms from your account itself by following How-to-view-all-your-form-Email-History. I would request you to follow the steps provided in our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to troubleshoot any email delivery issues. Also, Whitelisting-JotMails-IP-Addresses should help in receiving emails without any issues.
Please get back to us if the issue still persists. We will be happy to look into the issue further.