Não recebo e-mails dos formulários.

  • Bruniel
    Asked on September 26, 2014 at 4:56 PM

    I think my domain "engbru.com.br" is blacklisted because it is not receiving e-mails the forms. Can check?

    Sorry for the translation, I'm from Brazil ...

  • Kiran Support Team Lead
    Replied on September 26, 2014 at 6:16 PM

    Your email address is not in our bounce list and the notification emails are being sent to this address without any issues.   

    Não recebo e mails dos formulários Screenshot 20

    You can also check the email history of your forms from your account itself by following How-to-view-all-your-form-Email-History. I would request you to follow the steps provided in our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to troubleshoot any email delivery issues. Also, Whitelisting-JotMails-IP-Addresses should help in receiving emails without any issues.

    Please get back to us if the issue still persists. We will be happy to look into the issue further.

    Thanks.