What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Não recebo e-mails dos formulários.

    Asked by Bruniel on September 26, 2014 at 04:56 PM

    I think my domain "engbru.com.br" is blacklisted because it is not receiving e-mails the forms. Can check?

    Sorry for the translation, I'm from Brazil ...

    Page URL:
    http://www.engbru.com.br/e-mail-personalizado/

    E-mails translation domain check
  • Profile Image
    JotForm Support

    Answered by Kiran on September 26, 2014 at 06:16 PM

    Your email address is not in our bounce list and the notification emails are being sent to this address without any issues.   

    You can also check the email history of your forms from your account itself by following How-to-view-all-your-form-Email-History. I would request you to follow the steps provided in our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to troubleshoot any email delivery issues. Also, Whitelisting-JotMails-IP-Addresses should help in receiving emails without any issues.

    Please get back to us if the issue still persists. We will be happy to look into the issue further.

    Thanks.