What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform error: Form Disabled

    Asked by socialgains on September 26, 2014 at 09:59 PM

    Hi,

     

    For every one of my forms, i get the message that my forms are disabled, see this screenshot for an example;

     

     

    Why is this and how can it be fixed?

     

    Thanks

    disabled disabled jotform jotform jotform error error
  • Profile Image

    Answered by Ben on September 27, 2014 at 04:12 AM

    Hi,

    I have just reactivated your account.

    The reason why you got disabled form error is because our anti-phishing filter has marked one of your jotforms as a possible phishing jotform.

    Most of the time it will disable the jotforms that are truly intended for phishing, but sometimes it can also detect a regular jotform.

    Everything however should work properly now.

    Best Regards,
    Ben

  • Profile Image

    Answered by socialgains on September 27, 2014 at 09:09 AM

    Hi,

     

    Thanks for the fix, everything seems to work fine now. Is there anything i can do to prevent this error happening again in the future?

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    JotForm Support

    Answered by Welvin on September 27, 2014 at 09:30 AM

    It is our pleasure to help you. 

    For as long as your forms doesn't violate our Terms of Use, there should be NO reason that your account will be suspended. 

    If you are referring to the regular forms that are still detected as possible phishing, that usually happen when you do not give a name or title to your form. Or if your form names are like "Untitled" and "Form Title". 

    Thank you!

  • Profile Image

    Answered by socialgains on September 27, 2014 at 10:03 AM

    Hi, thanks again for your quick reply.

     

    Unfortunately, i am now experiencing another problem.

     

    I have integrated my form entitled 'Social Gains IG Likes' with my mailchimp list entitled 'Social Gains IG Likes' and have entered the api key and done everything that should be necessary to get the details entered into the form sent to my mailchimp list, but the details are not transferring.

     

    Firstly, see the number of submissions into the form on the image below;

    4 submissions. However, in mailchimp i see this;

    None of the subscriber details are being transferred to mailchimp, and i cannot see any reason why this should be the case. Can you help?

  • Profile Image
    JotForm Support

    Answered by Welvin on September 27, 2014 at 10:07 AM

    The Mailchimp integration problem has been moved here: http://www.jotform.com/answers/435293. We'll be posting our reply to this thread.

    Thank you!