What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please avoid opening several tickets related to the same issue so that we can properly help you.
You can find the answer to your ticket here Unable to retrieve JotForm account password
Now I understand that you were not able to reset your password before, but I urge you to follow the instructions there and see if this time it works for you.
I would suggest resetting by entering your username instead of email.