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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    None of the subscriber details are being transferred to MailChimp

    Asked by socialgains on September 27, 2014 at 10:05 AM

    Unfortunately, i am now experiencing another problem.

     

    I have integrated my form entitled 'Social Gains IG Likes' with my mailchimp list entitled 'Social Gains IG Likes' and have entered the api key and done everything that should be necessary to get the details entered into the form sent to my mailchimp list, but the details are not transferring.

     

    Firstly, see the number of submissions into the form on the image below;

    4 submissions. However, in mailchimp i see this;

    None of the subscriber details are being transferred to mailchimp, and i cannot see any reason why this should be the case. Can you help?

  • Profile Image
    JotForm Support

    Answered by Welvin on September 27, 2014 at 10:47 AM

    Hi,

    You are using a textbox field with NO email validation. This is the reason why the integration is not working.

     

    You have to use the Email field under Quick Tools instead of the textbox field in order to correct the integration. 

    Remove the integration, change your form field and re-integrate it again.

    Thank you!

  • Profile Image

    Answered by socialgains on September 27, 2014 at 11:42 AM

    Fantastic, thanks very much.