What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Account - Activated / Deactivated?

    Asked by Joe Gladstone  on September 27, 2014 at 12:14 PM



    I just received an email saying my account has been deactivated and to upgrade. But I have already upgraded to a Premium account.

    It's very important that my forms are working, so could you please check this and make sure my account is currently activated?

    Kind Regards,


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    JotForm Support

    Answered by Kiran on September 27, 2014 at 03:48 PM

    I am not able to find any account with this email except a guest account without any JotForms in it. Could you provide us with the user name or email so that we can the information for you? It would be fine if you can provide us with any of the form ID from your account.

    We will wait for your response.

    Thank you!