Captcha doesn't load on webpage.

  • Profile Image
    TheTransitioner
    Asked on September 27, 2014 at 12:35 PM

    Hi,

    I just added this contact form here http://thenewrepublics.org/contact/

    For some reason the captcha image doesn't show up, or it takes minutes but then the send button remains inactive.

    Jotform ID : http://www.jotform.com//?formID=42684634689976

    Any clue?

    Thanks!

  • Profile Image
    jonathan
    Answered on September 27, 2014 at 05:00 PM

    Hi,

    I was also able to reproduce the problem. The captcha field in your jotform will not load and just keep on churning when I check it on your website.

     

    but it works just fine when using your jotform direct URL http://www.jotformpro.com/form/42684634689976

     

    Please try re-embedding the jotform using its Iframe embed code instead.

    Check this user guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if this makes the difference.

    Just to let you know also, we already have spam filter/protection in the system. So, its not really mandatory to use spam tool like captcha field to be in a form. What I am saying is, the jotform can be safe also against spam without the captcah field on it.

    Please let us know if issue remains.

    Thanks. 

     

     

     

     

  • Profile Image
    TheTransitioner
    Answered on September 28, 2014 at 10:24 AM

    Yes it worked on jotform, but not on my website. I don't understand why because I have the very same working good on the same theme on other websites, with the same embed code.

    I did what you said, and yes, it makes a difference. Now it works.

    Any idea why?

  • Profile Image
    BDAVID
    Answered on September 28, 2014 at 02:02 PM

    The reason why it was not working with the previous embedded code is the jquery references on you webpage:

    The iFrame embedded method does not conflict with them, so that is the reason why it works now. If you have another question, please open a new thread, we will be glad to assist you.

  • Profile Image
    TheTransitioner
    Answered on September 29, 2014 at 11:51 AM

    Wao, I feel impressed. Thank you so much for this feedback and clear explanation. I also appreciate your presence and quality of support. So, thank you very much.

     

    All solved and understood!

     

    Thanks again!

  • Profile Image
    ashwin_d
    Answered on September 29, 2014 at 01:18 PM

    Hello TheTransitioner,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!