What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha doesn't load on webpage.

    Asked by TheTransitioner on September 27, 2014 at 12:35 PM

    Hi,

    I just added this contact form here http://thenewrepublics.org/contact/

    For some reason the captcha image doesn't show up, or it takes minutes but then the send button remains inactive.

    Jotform ID : http://www.jotform.com//?formID=42684634689976

    Any clue?

    Thanks!

    Page URL:
    http://thenewrepublics.org/contact/

    contact form captcha field iframe embed script embed spam filter captcha
  • Profile Image
    JotForm Support

    Answered by jonathan on September 27, 2014 at 05:00 PM

    Hi,

    I was also able to reproduce the problem. The captcha field in your jotform will not load and just keep on churning when I check it on your website.

     

    but it works just fine when using your jotform direct URL http://www.jotformpro.com/form/42684634689976

     

    Please try re-embedding the jotform using its Iframe embed code instead.

    Check this user guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if this makes the difference.

    Just to let you know also, we already have spam filter/protection in the system. So, its not really mandatory to use spam tool like captcha field to be in a form. What I am saying is, the jotform can be safe also against spam without the captcah field on it.

    Please let us know if issue remains.

    Thanks. 

     

     

     

     

  • Profile Image

    Answered by TheTransitioner on September 28, 2014 at 10:24 AM

    Yes it worked on jotform, but not on my website. I don't understand why because I have the very same working good on the same theme on other websites, with the same embed code.

    I did what you said, and yes, it makes a difference. Now it works.

    Any idea why?

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 28, 2014 at 02:02 PM

    The reason why it was not working with the previous embedded code is the jquery references on you webpage:

    The iFrame embedded method does not conflict with them, so that is the reason why it works now. If you have another question, please open a new thread, we will be glad to assist you.

  • Profile Image

    Answered by TheTransitioner on September 29, 2014 at 11:51 AM

    Wao, I feel impressed. Thank you so much for this feedback and clear explanation. I also appreciate your presence and quality of support. So, thank you very much.

     

    All solved and understood!

     

    Thanks again!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 29, 2014 at 01:18 PM

    Hello TheTransitioner,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!