- TheTransitionerAsked on September 27, 2014 at 12:35 PM
I just added this contact form here http://thenewrepublics.org/contact/
For some reason the captcha image doesn't show up, or it takes minutes but then the send button remains inactive.
Jotform ID : http://www.jotform.com//?formID=42684634689976
- JotForm SupportjonathanAnswered on September 27, 2014 at 05:00 PM
I was also able to reproduce the problem. The captcha field in your jotform will not load and just keep on churning when I check it on your website.
but it works just fine when using your jotform direct URL http://www.jotformpro.com/form/42684634689976
Please try re-embedding the jotform using its Iframe embed code instead.
Check this user guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Inform us if this makes the difference.
Just to let you know also, we already have spam filter/protection in the system. So, its not really mandatory to use spam tool like captcha field to be in a form. What I am saying is, the jotform can be safe also against spam without the captcah field on it.
Please let us know if issue remains.
- TheTransitionerAnswered on September 28, 2014 at 10:24 AM
Yes it worked on jotform, but not on my website. I don't understand why because I have the very same working good on the same theme on other websites, with the same embed code.
I did what you said, and yes, it makes a difference. Now it works.
Any idea why?
- JotForm SupportBDAVIDAnswered on September 28, 2014 at 02:02 PM
The reason why it was not working with the previous embedded code is the jquery references on you webpage:
The iFrame embedded method does not conflict with them, so that is the reason why it works now. If you have another question, please open a new thread, we will be glad to assist you.
- TheTransitionerAnswered on September 29, 2014 at 11:51 AM
Wao, I feel impressed. Thank you so much for this feedback and clear explanation. I also appreciate your presence and quality of support. So, thank you very much.
All solved and understood!
- JotForm Supportashwin_dAnswered on September 29, 2014 at 01:18 PM
On behalf of my colleagues, you are welcome.
Do get back to us if you have any questions.