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  • Profile Image

    Can someone please remove my SSL submissions?

    Asked by jamillechua06 on September 28, 2014 at 03:09 AM

    As of now, I have 6 SSL submissions!! But I already disabled SSL before!! I don't want my form to be disabled anytime soon! And I don't want to use SSL!! Help!

    Page URL:
    http://www.jotform.me/jamillechua06/sweetcharmsorder

    Submissions ssl submissions SSL secure submissions
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    JotForm Support

    Answered by ashwin_d on September 28, 2014 at 03:59 AM

    Hello jamillechua06,

    Please be noted that just ensuring the "Secure Form" check box is not checked will not stop your form from receiving SSL submission.

    You need to ensure that the "Secure Form" check box is not checked and then copy the desired form embed code and use it in your web page.

    If you use your form's direct non secure URL, it will not capture SSL submission. Have you embedded this form in your web page? Please share the web page URL and we will take a look.

    Thank you!

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    Answered by jamillechua06 on September 28, 2014 at 04:08 AM

    Please take a look at this: http://tiny.cc/sweetcharmsorder.

    The form is not SSL :(

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    JotForm Support

    Answered by ashwin_d on September 28, 2014 at 05:23 AM

    Hello jamillechua06,

    This is tiny URL which redirects you to your form's non secure URL. If this is how you access your form and have not embedded your form in any web page than there is nothing to worry about. You will not receive the SSL submission anymore from the above tiny URL.

    Thank you!

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    Answered by jamillechua06 on September 29, 2014 at 08:04 AM

    Yes, but last time I checked about 2 weeks ago there was only 4 SSL submissions, now there's 6!! 

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    Answered by Ben on September 29, 2014 at 10:31 AM

    Hi,

    I would suggest taking a look on your website and email notifications to see if you have not embedded somewhere the jotform with your secure link. If you did, then removing it will remove any links for your visitors to use and submit over secure (SSL) connection.

    In case someone has bookmarked your SSL submission they will be able to use the form and send the SSL submissions, this is not something that can be limited by anyone except by hiding the secure URL from your visitors.

    In case these 2 submissions were made by the same person, they might have the link stored for them so you can always ask them by email to submit over the other link instead.

    I do hope that this give you some insight and an idea of where to look or what to look for.

    Do let us know if you have any further questions.

    Best Regards,
    Ben

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    Answered by jamillechua06 on September 29, 2014 at 10:39 AM

    Can you help me? Where can I check if I have any more embedded links that has HTTPS? Because I'm not sure that I can find it if ever there is. Thanks!

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    Answered by Ben on September 29, 2014 at 11:20 AM

    Hi,

    OK, so as mentioned by my colleague Ashwin and myself above there are few things to consider:

    1. Do you have the link to the secure form on some website or have you shared the link to secure form over tiny.cc with someone.

     - If you did please ask them not to use it, or replace the link to point to the non-secured form instead (if possible).

    2. Is your jotform embedded on some website?

     - If you have embedded it somewhere, simply changing it will resolve this (Getting the Form iFrame Code ).

    3. you only have this link to your jotform and nothing else (it is not embedded anywhere)

     - Someone might have bookmarked the URL to your secure form and in such case there is unfortunately nothing we can do about this

    We can not see where you are using your jotform so it this would need to be handled by yourself, but we will try to help you as much as we can so please let us know if you need any further assistance.

    Best Regards,
    Ben