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    Form starts to load and screen turns white

    Asked by Onondagaskiclub on September 13, 2011 at 11:36 AM

    We have has 2 instances, that I am aware of in the last few days, where one of our members attempts to renew their membership and when they click on the link to load the renewal form, the form starts to load, flashes on the screen for a second and then the screen turns white. It appears that the problem is isolated to some computers that are running IE8. We have not had any problems with either Firefox or Chrome. I have not been able to duplicate the problem using IE8 on my computer.

    Any help would be appreciated

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    JotForm Support

    Answered by liyam on September 13, 2011 at 12:14 PM


    So far, the form shows up properly using my IE8.  But when I checked the source code of your page, I noticed some coding issues in it.  One example is a div tag that has two declarations of style attribute in it.

    example: <div class="custompagedark" style="width: 910px; margin-left:-2px;" id=webdark2 style="margin: 0px 10px 0px -3px;">

    On strict browsers, this will result to an error.

    Have you tried checking your form and see if it loads properly by viewing this form on a new tab?  https://www.jotform.com/form/11504246860

    If this loads including to the rest of the computers that has issues on viewing your webpage, then the problem lies more likely to be on your webpage. You might want to double check your codes in it.

    Please keep us posted if you're still having issues with this.