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  • Profile Image

    Not receiving emails in timely manner

    Asked by mike1405 on September 28, 2014 at 12:57 PM

    Hi

    I receive the test email from the form immediately but real example seems to be taking a long time.

    Have you a solution please ?

    Many thanks and Kindest regards        Mike

    http://www.bourne2clean.com/contacts.html    (form location)

    Page URL:
    http://www.bourne2clean.com/contacts.html

    Emails www thanks solution and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 28, 2014 at 05:08 PM

    Your form got 2 email notifications, one is setup with noreply@jotform.com as the sender email. The other one is setup to email address services@********lean.com

    So this is a custom SMTP server configuration, that can be the reason.

     

    To have a faster one, you can just use noreply@jotform

    You can also apply this workaround.

    How to use Mandrill to Send Emails From Your Own Email Address