What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was trying to change the credit card on file and you upgraded my account and billed me before the bill was due

    Asked by attack1 on September 29, 2014 at 03:48 PM

    I want a refund, and to not be billed until Oct 18th like was originally planned. And I did not want an upgrade whatsoever. 



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 29, 2014 at 06:17 PM

    Sorry for this inconvenience. From now on you should see charges only on your new CC on file

    Order:  INT140929-9740-59915

    Please disregard the cancellation message. I have canceled the old subscription and made a refund to CC 1009

  • Profile Image

    Answered by attack1 on September 30, 2014 at 06:30 PM

    Jeanette, our account is over quota, I think you misunderstood what I needed. Please help. All I was trying to do was put my new amex on the account. Jotforms then forced me to upgrade even though we already had the $19.99/month account. Please:

    - Allow me to put my new amex on the account (its been removed)

    - Upgrade our account back to the Economy plan

    Help please. If you can upgrade our account to the economy plan I can reenter the new amex again if needed. 

    Thank you



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 30, 2014 at 07:41 PM

    Very sorry about this, I've manually upgraded it to Economy. The Order INT140929-9740-59915 got 1002, so I think there is no need for you to update it.