- ingaaformsAsked on September 13, 2011 at 03:38 PM
You guys have been really good about answering questions, so here it goes:
We use jotforms to gather contact info etc. We embed our links to our website (which normally works great) and then email that link to our users. Recently we've received a few (isolated) incidents where users are being brought to a dead page. We assumed the problem was with our iframe and sent the direct jotform link via link to their email. Still no luck. We're thinking this could be a firewall problem on the users' side, but were just wondering if this has happened before and if there is a fix.
- JotForm SupportNeilVicenteAnswered on September 13, 2011 at 11:38 PM
First off, we'd like to apologize for any inconvenience caused. It does seem to be a firewall problem, however, I can see a lot of other possible reasons as to why this is happening.
Is it just a single form which they cannot access? Have you tried sending them a link to a different form, just to test if the problem is specific to a particular form?
We'll be looking forward to your updates on this matter. Thank you!
- JesusYouthAnswered on January 30, 2013 at 07:32 PM
I'm having this same problem.
- jeanettebmzAnswered on January 30, 2013 at 07:38 PM
Can you please open a new thread and provide us information such us formID (or URL) and also if the form is already embedded, please provide us with your page URL