What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some users can't access our jotform (embedded or regular)!!! Is there a fix?

    Asked by ingaaforms on September 13, 2011 at 03:38 PM

    You guys have been really good about answering questions, so here it goes:


    We use jotforms to gather contact info etc. We embed our links to our website  (which normally works great) and then email that link to our users. Recently we've received a few (isolated) incidents where users are being brought to a dead page. We assumed the problem was with our iframe and sent the direct jotform link via link to their email. Still no luck. We're thinking this could be a firewall problem on the users' side, but were just wondering if this has happened before and if there is a fix.



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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 11:38 PM


    First off, we'd like to apologize for any inconvenience caused. It does seem to be a firewall problem, however, I can see a lot of other possible reasons as to why this is happening.

    Is it just a single form which they cannot access? Have you tried sending them a link to a different form, just to test if the problem is specific to a particular form?

    It could also be just a case of faulty browser settings. Can you please ask your users to try a different browser, such as Chrome, Firefox or Safari? Let us know the results afterwards.

    We'll be looking forward to your updates on this matter. Thank you!


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    Answered by JesusYouth on January 30, 2013 at 07:32 PM

    I'm having this same problem. 

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    Answered by jeanettebmz on January 30, 2013 at 07:38 PM


    Can you please open a new thread and provide us information such us formID (or URL) and also if the form is already embedded, please provide us with your page URL