Jotform account over quota

  • Profile Image
    leaheandrews
    Asked on September 29, 2014 at 08:17 PM

    Hi there, I received an email a few weeks back saying that I was close to my form limit on my free account. I addressed this issue by changing one form that was secure, to non secure. But recently I had to restore my website due to a few issues, and I forgot that it would have restored the old secure version of the form.

    So then when I received an email in the last couple of days saying that I was near my limit, I fixed this by changing it again (I realised what had happened during the restore).

    I have received an email today saying that my account will be disabled tomorrow because it's over quota, but I wanted to check if this will be ok now that I've fixed that form? You did re-set the counter once, but I'm hoping you may be able to do that again for me, seeing as it was the same original culprit that got restored?

    Thanks for your help,

    Leah

  • Profile Image
    ashwin_d
    Answered on September 30, 2014 at 12:49 AM

    Hello Leah,

    I have taken care of this issue. I have manually reset your SSL counter to zero and removed your account from scheduled downgrade. Please be informed that we can reset the counter only once per account. 

    Thank you!