What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clear out upload space

    Asked by william_bernhard on September 13, 2011 at 06:49 PM

    Is the 100mb for free upload space a lifetime limit for your service or is there a way to clear it out?

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    JotForm Support

    Answered by liyam on September 14, 2011 at 04:06 AM

    Hello William,

    The file upload space limit for free users is set to 100MB.  If you reach that limit, what you can do is delete your submissions which has file uploads attached to it.  This will allow you more space for uploading files.

    If you wish to not delete any file submissions, you will have to upgrade to a premium subscription.  An alternative so for you to have your own back-up copy of the files submitted to you is have your form integrated with DropBox, or with your own FTP server.

    You can learn more about JotForm with DropBox integration on this link.

    If you need further assistance, please let us know.

    Thanks,

    Liyam

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    Answered by guest_23565526530049 on January 02, 2013 at 10:45 AM

    Just found out. Go to Trash and delete forever.

    That said my upload limit remains the same, maybe it takes a while to compute?

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    JotForm Support

    Answered by liyam on January 02, 2013 at 11:03 AM

    If you have deleted a form, then you will need to go to the Trash tab and delete again to permanently delete the form and its submissions.  But if you are only deleting submissions, then you'll just have to go to the Submissions page of the form and delete the submissions there.

    Since you have appeared as a guest user, can you please provide us the ID or a link to your form so we can have a look?  Thanks.