What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why is my form only allowed to be submitted once?

    Asked by Hillcrestyd on September 29, 2014 at 10:55 PM

    Registrants are unable to submit a form a second time without closing their browser or clearing the cache. How can I change that setting?

    Page URL:
    http://form.jotformpro.com/form/23172850374958

    cache
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    JotForm Support

    Answered by ashwin_d on September 30, 2014 at 03:01 AM

    Hello Hillcrestyd,

    I did check your form and found that you have enabled the "Unique Submission" form limit setting to "Loose Check". This is the reason your form is not allowed to be submitted twice from the same browser. Please check the screenshot below:

    The following guide should help you get more clarity on "Unique Submissions":  https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    I would suggest you to remove the "Loose check" and set it as "No Check" and that should solve your problem.

    Do get back to us if the issue persists.

    Thank you!