Post ticket description as internal comment on Zendesk

  • Profile Image
    Mario Valdes
    Asked on September 14, 2022 at 07:52 PM

    Is there a way to make the ticket description a private note instead of a public comment in Zendesk?

    This is a re-post of a comment on How to Integrate Jotform with Zendesk

  • Profile Image
    Answered on September 14, 2022 at 09:46 PM

    Hello Mario,

    Thanks for reaching out to Jotform Support. Unfortunately, the feature you're looking for isn't available at Jotform right now. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    Thanks for your patience and understanding, we appreciate it.