There is no payment option showing on my form

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    Tammy Colt
    Asked on September 14, 2022 at 08:03 PM

    Help! There's no payment option showing up on my form, but when I go to Payments and choose a gateway, it tells me that I can't have more than gateway on a form. That implies there's one there, but it's not showing up. I'm trying to use PayPal. I think PayPal Business is the one I used in the past. PayPal Personal would also work for this simple form.

    This is a re-post of a comment on Mastering Payment Form Integrations with Jotform

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    Answered on September 14, 2022 at 09:31 PM

    Hello Tammy,

    Thanks for reaching out to Jotform Support. I checked your form and it is showing PayPal Business as your Payment Method:

    Here is a screenshot of the live form:


    And your Form Builder page:


    Are you perhaps referring to a different form? If yes, please share with us the link to the form so we can check.

    Once we hear back from you, we'll be able to move forward with a solution.

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    Answered on September 21, 2022 at 09:25 AM
    I got it fixed. Thanks so much for your help!