Quota Question

  • Profile Image
    bwashburn
    Asked on September 30, 2014 at 10:35 AM

    Hello, 

    I received a note that my form is over quota.  When I first embedded the form, I didn't realize I was using the secure link so these went toward my secure submissions.  Once, I realized, I changed my link to the non-secure one.  I continued to use the form, but now it is disabled.  

    Is there a way to continue using the non-secure link.  I'm on the free plan, and right now I only have 18 regular submissions and 11 SSL.  

    Kind regards,

    Ben Washburn 

     

     

     

  • Profile Image
    david
    Answered on September 30, 2014 at 12:05 PM

    Hi,

    Since you have already remedied the issue and it's almost the start of a new period for submission limits, I just went ahead and reset your limits and activated your account.  We can only do this once per account so the next time, you would need to either upgrade or wait until the next month.

    Let us know if you have any further questions and we will be happy to help.