What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The form keeps on losing their logos

    Asked by halomedia on September 30, 2014 at 10:44 AM

    Hi guys

    I have been having something strange happening with my Jotform.

    The forms keep on losing their logos and then

    when I log in I have to go through a Cloudfire verification. I've done it about 12 times so far but each time I have to do it again.


    Can you let me know how I can avoid this in the future please? I'm work from home so am on a small network, not having issues with other sites?


  • Profile Image
    JotForm Support

    Answered by EltonCris on September 30, 2014 at 12:40 PM

    Hi Louise,

    Have you tried clearing your browser's cache and check if the issue persists with the form logo? Or perhaps the form wasn't save at all? You can also use Revisions History if you want to recover the changes you've made to the form. http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    We will answer your question regarding on the cloudflare captcha on the other thread.

    Thank you!