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    Unable to access jotform account

    Asked by Jennifer  on September 30, 2014 at 10:50 AM

    I had a logon of austinmarketing and the form I created is http://form.jotform.us/form/42036059368154

    I cannot access my account. It does not recognize any email address or logon id.  HELP!

     

    JotForm my account and email
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    JotForm Support

    Answered by KadeJM on September 30, 2014 at 12:36 PM

    I see you are having a problem with accessing your account.

    I tried "austinmarketing" but there is no username found under that name.

    So I checked your jotform and found it's associated with a username for "ausinmarketing" which is missing the letter "t".

    Perhaps the username was misspelled? I'm not sure if that was intentional though but we can fix it if you wish. If not then you should be able to just log into the account using that username.