What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Unavailable Question

    Asked by aafevents on September 30, 2014 at 12:06 PM



    I have a form that is set to public but when people go through it and hit "Submit" they get a window that reads, "This form is currently unavailable."  Can you tell me what is wrong with it.  It is important that we not create a new link as it has been widely distributed already.  Let me know if I can provide any additional information.



    Kai Jones

    Page URL:

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    Answered by charmiequino on September 30, 2014 at 12:37 PM

    Hi Kai,


    I checked the form that you have. It seems that you set the limit submissions to "1"? You can do the following to solve this problem.

    1. Open your form in the jotform editor.

    2. Navigate to the Preferences setting

    3. Navigate to the "Form Limits" tab and change the submission limit to your desired number or put "No limit".

    4. Navigate to the "General Settings" tab and check the "Status", choose "Enable" to make the form available again.

    5. Close the settings and make sure to save. Check again the settings to make sure that you've changed the values.

    I hope this helps. Let us know if this solved your problem and if you have other concerns or questions.



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    JotForm Support

    Answered by ashwin_d on September 30, 2014 at 01:55 PM

    Hello Kai,

    I did check your form and did not find any issue with that. Your form is already active with no form limits. Your form seems to be in good shape currently.

    Have you solved this problem already? 

    I did test your form by sending a test submission and I did not encounter any issue at all. I was able to successfully submit your form.

    Do get back to us if the issue persists.

    Thank you!