What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I current have 43 submissions which is 47 less than the 100 allowed in the basic plan. Therefore, why I can I no longer receive the information needed

    Asked by mjmacmil on September 30, 2014 at 12:07 PM
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    JotForm Support

    Answered by david on September 30, 2014 at 01:20 PM


    I checked your account and it appears as though you are using SSL based submission for your form.  Our "Free" level accounts are only allowed 10 such submissions per month:



    If you have your form embedded to a webpage using the secure method, it will use SSL based submissions.  If you are not collecting sensitive data such as credit card numbers or social security numbers, you do not necessarily need SSL based submission.

    Certain types of embeds, such as adding your form to a Facebook tab, will always require these types of submission.

    If you do not need to use SSL based submissions, let us know the URL to where your form is embedded and we can help you change the embed code to use regular submissions.  Account limits reset on the 1st of each month so you should be fine with your account limits tomorrow.