- sneilsAsked on September 30, 2014 at 12:56 PM
(see: Registration link)
It is set up the same as another form I have but payments are not being processed and participants are completing numerous registrations it appears by my "incomplete registrations" or "incomplete payments" log.
Some participants registration & payments have gone through successfully and others (majority) have had some hangup they report on the submission to paypal. I go through the progression successfully when I test.
Is there a way to structure such that I don't have to manually "complete" submission manually?
Thanks for any hints.
- BenAnswered on September 30, 2014 at 02:12 PM
- sneilsAnswered on September 30, 2014 at 04:26 PM
I very much appreciate the guidelines on enabling the IPN's and searching IPN history. Clear instructions.
My IPN was already enabled the entire time however. I have logged on and get through to the paypal payment page but unfortunately I JUST GOT another message from a registrant:
"Online Registration Not Working...keep getting kicked out when I hit first page submit button"
Any help appreciated: form is at "Registration link" (bottom of page) — www.highlandlakeschallenge.com
- JotForm Support ManagerJeanetteAnswered on September 30, 2014 at 06:46 PM
Incomplete payments are triggered when someone does not complete the payment process.Rather than being a problem with Paypal, it looks like there is a conflict in your page which kicks out your users, preventing them to pay.
So, I would recommend you to remove what it's between <script> tags
Let us know if the issue persists.