What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to receive uploaded files as attachments with email alerts

    Asked by spmarketplace on September 30, 2014 at 02:24 PM

    Could you add an option for attached upload with a size limit? This would be an extremely useful service as so many 3rd party email sync tools will move attachments automatically.

    email attachment email attachments
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    JotForm Support

    Answered by Mike_T on September 30, 2014 at 04:41 PM

    We have attached a feature request ticket to this thread about the email attachments. It will be considered by our Development Team.

    However, as noted by Neil on the original thread, the email attachments option might affect our servers' resources, and also the emails and attachments are not free for us.

    We will update this thread if we have any updates on this.

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    Answered by AWeeda on August 24, 2015 at 05:37 AM

    Almost a year hast past since this thread was started and i see no follow up on it (yet). Is there any news on havind uploads as attachments to the e-mails? It would be highly appreciated since our Document Management System (DocBase by Acanthis) can automatically import those e-mail attachments. It would be a huge advantage.

     

     

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    Answered by Ben on August 24, 2015 at 10:38 AM

    As mentioned by my colleague and other colleague on that other thread, this would require a lot of resources from our servers to send just one file to multiple people - imagine a 200MB file being sent to 10 different people - while each would get 200MB file, we would need to send 200*5 = 1000MB (almost a GB) just for that one notification.

    It would mean that it would take a lot of time for a single notification to be sent, some email providers will simply reject such emails, while the load on our servers would be very high - which is why even Google, Yahoo and other email providers have limited the size of attachments to around 20 MB max.

    I can however see that my colleague has raised this to our developers, so if this (very unlikely) happens to be implemented, we will update this thread about it.

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    Answered by Darrell Trimble on August 24, 2015 at 12:22 PM

    Ben,

    I do not think you understand the use of this.  We use the notification to parse the email and load it into our project, support or HR applications.  We need to get items like resumes or supporting docs into document libraries in our applications. 

    It only goes to one email address, and there is no issue with limits on size.  Your competitor emailmeform does this.  So we no longer recommend jot form to our over 600 customers, and now recommend emailmeform. 

    Darrell Trimble

    www.spmarketplace.com

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    Answered by Ben on August 24, 2015 at 02:25 PM

    I do understand what you mean Darrell, but all of our features are available to everyone Darrell, no matter if they are on free plan or higher, while emailmeforms have a different -layered- structure, where people on free plan have less chance to see the system and what it offers plus they have the limitations in size of the document per submission, different support levels, etc.

    Not saying that their system is wrong, nor that it is outs, but features on JotForm are always available to all and as such resources must be secured to accommodate the same.

    So my example of having one file of 200 MB being sent to 10 people in the same time is just an example, but you can imagine what it would be if out of all of our users only 100.000 of them would have a form submitted in one hour with the file of 10MB - it would be equal of 1.000.000 MB (almost terabyte) per hour only for emails.

    On the other hand, it is quite simple to create a webhook on your server, which would use wget or any other command/app, to download the file right from the server.

    To implement such way of downloading the file would take a very short time and you could do what you want with it along the way - rename, upload to specific folder, etc.

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    JotForm Support

    Answered by KadeJM on June 28, 2016 at 12:13 PM

    We just wanted to provide you with an update to let you know that it is now possible to send file attachments within your emails.

     

    Please see https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments for details about it.