What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ACCOUNT DISABLED - CANNOT ACCESS TO FIX IT

    Asked by jaymitchell on September 30, 2014 at 02:25 PM

    I have a client in my account that generates a lot of submissions quickly, and as fast as I clean them out, they get more ... and my account got disabled before I could delete that form. Please let me in to fix the problem!

    Page URL:
    http://wrbiradio.com/congrats-you-found-rosie/

    cannot access Submissions problem my account and
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    JotForm Support

    Answered by david on September 30, 2014 at 04:28 PM

    Hi,

    Unfortunately you have gone over the monthly limit for submissions for your account.  Removing them will not make this counter go down as it is not related to the storage of your submissions.  Since the monthly reset is tomorrow anyway and you have been a long time loyal user, I went ahead and reset your limits a day early.  You should no longer have any trouble with your forms or your account.

    Let us know if there is anything else we can help you with and we will be happy to do so.