What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A Text Conversion Question

    Asked by visitinspire on September 30, 2014 at 05:52 PM

    Whats the best way to put a text document into a form without getting format corruptions? When someone submits a PDF, we have to convert it before we can put it into the text form. We're getting some corruption and we lose some of the paragraph breaks. Any ideas? Thanks

    text form format thanks document
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    JotForm Support

    Answered by steve on September 30, 2014 at 07:31 PM

    Hello-

    I'm not exactly sure where/how you'd like the text to be entered. Oftentimes people can use the textarea field, which should retain newlines.

    If you'd like them to submit a PDF, then the file won't be altered at all. It can be downloaded from a link within the submissions. Use the File Upload option highlighted above.

    If those don't answer your question please provide us more details. Where in your process is the data getting corrupted?

    Thanks!

     

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    Answered by visitinspire on September 30, 2014 at 11:42 PM

    Thanks for your advice. The problem is that some of contestants are submitting PDF files. Then we run run the PDF through the Adobe Conversion software that converts PDFs to .DOCs. Then we drop it into the text form we have set up on JotForm.

    So we end up with a form that has a short story or essay that a contestant has submitted to our writing contest. Then the JotForm page that we set up for each story allows judges to view the stories and rate them on a scale 1-10.

    When we drop the Doc text into the JotForm text area sometimes it doesn't break where the paragraphs should be, or it puts in exclamation marks and other characters that weren't in the original.

    Thanks!

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    JotForm Support

    Answered by steve on October 01, 2014 at 12:52 AM

    Hello-

    I'm not sure we have a solution for the problem of users uploading PDFs which then need to be downloaded and manually converted with Adobe and then uploaded again. That's beyond the scope of what JotForm does. SOMETIMES people can use Zapier for various submission processing. However, I can't think of a way to accomplish the above though. https://zapier.com/. JotForm is integrated with it.

    Perhaps I may propose that the above process defeats the purpose of having an online form in the first place. I'm not sure of all your project requirements but have you considered simply using a text area field, and not accepting PDFs or Docs? That would save you the step of having to convert and format it.

    Let us know if you have further questions, or would like us to look at the actual forms involved in this process.

    Thanks!

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    Answered by visitinspire on October 01, 2014 at 12:56 PM

    Are you suggesting that on the submission form itself, just including a text area where users can paste their story? If so, that's sounds interesting.

     

    Can you establish a word count limit to be pasted into the text area? Is there a limit by default?

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    JotForm Support

    Answered by steve on October 01, 2014 at 01:39 PM

    Hello-

    Yes, that's what I thought you might be interested in. And yes you can also establish a word count limit. Just set up the text area field as shown in the image above. Then you can select the word count option on the top tool bar and set how many words you'd like to allow. Please let us know if you have questions setting this up.

    Regards

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    Answered by visitinspire on October 01, 2014 at 01:50 PM

    Great! Thank you very much!