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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When are form limits reset

    Asked by ugsa-treasurer on September 30, 2014 at 06:30 PM

    Hi,

     

    I've created 3 forms at various time intervals and I have the free starter pack. I had made 10 SSL submissions for this month and hence my forms are all blocked. I want to know how the monthly time period's are calculated for my forms and basically when will my forms reopen again?! Will they reopen from Wednesday (10/01) since it is a new month and since I had created the forms sometime in August.

     

    Thanks!

    Page URL:
    http://secure.jotform.us/form/42576597216162

    My Forms Submissions ssl submissions thanks
  • Profile Image
    JotForm Support

    Answered by steve on September 30, 2014 at 08:01 PM

    Hello-

    This question is addressed here:

    http://www.jotform.com/answers/278677-Is-the-submission-limit-resets-monthly

    The Submission limit is resetting every 1st day of the month, including the SSL and the Payment submission.

    The payment and secure submission also counts to your total regular submissions. So if you have 2 new secure or payment submission, it will be deducted aswell to your total submission limit of 100.

    But the submissions resets every month. It is the storage space that doesn't revert as it is your lifetime plan limit.

    Also note, you can increase your usage limits as well, as follows:

    http://www.jotform.com/answers/309504-How-to-Get-More-submissions

    Please let us know if you have further questions.