What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form changes had disappeared

    Asked by dbcarr34 on September 30, 2014 at 07:13 PM

    i just spent a couple of hours tweaking a form . . . i previewed it . . . then my work was lost--disappeared.  The back button was not available to try and step back and recover my work.  There were no signs that I had been logged out.

    Does the system log you out after a period of time without letting you know?  Are you still able to work during this period of time?  It says I am still logged in . . . frustrating!

     

    form changes
  • Profile Image
    JotForm Support

    Answered by Welvin on September 30, 2014 at 10:57 PM

    Hi,

    We're sorry to know that. But there are factors to consider why it happen to your form:

    1. You have opened the form builder into two separate tabs. Doing this would cause the issue.

    2. You have refresh the page while the form builder is in the process of saving your form. This would usually prompt an error, but depending on your popup options, warnings are sometimes not shown.

    3. You hit back button while the overall changes are made. Then click "save" button while the previous changes of the form are present.

     

    Well, you can retrieve those lost changes using our Form Revision History tool. Please kindly check this guide: http://www.jotform.com/help/294-How-to-View-Form-Revision-History. Let us know if you can't find one from the list.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on September 30, 2014 at 11:05 PM

    Does the system log you out after a period of time without letting you know?

    -Yes, but the changes to the form are saved since we have an auto save function that is triggered every time you made some changes to your form fields.

    -When you continue to work while you're logged out, there is a popup window that will open up when you click "save" button. When you see this popup, meaning, you are required to sign-in in order to save the form to your account. This is the window:

     

    The form builder will detect your registered account and prompt the following window:

     

    Are you still able to work during this period of time?

    Yes, but the form builder will prompt a warning that you need to login in order to save the form. So unless you click Cancel button, that would cause the problem as well.

     

    Thank you!