What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Start your order button not working

    Asked by Laura Sherlock  on September 30, 2014 at 08:05 PM

    Hello! I have used your forms for awhile now and am very happy! Recently I found that my order form is not working.


    If you go to: http://simplysherlock.com/simply-sherlock-order-form.html

    then click on "Start your order now" nothing happens, could you please help me?

    Page URL:

  • Profile Image

    Answered by charmiequino on September 30, 2014 at 09:43 PM

    Hi Laura,

    Upon checking the link you've given, it seems that the "Start your order" button directs me to the next part of the page.

    Is this correct?


    Has the problem been resolved? Let us know if you have other concerns pertaining to this. In the meantime, you can check the following tutorial links that may help you with confirmation and thank you page redirection:

    Send POST Data Using Custom PHP Page

    Custom Thank You Page Auto Redirect

    Post Submission to Thank You Page




  • Profile Image
    JotForm Support

    Answered by EltonCris on October 01, 2014 at 12:06 AM

    Hi Laura,

    I can't seem to reproduce the problem. Would you mind clearing your browser's cache? This might help resolve the problem.

    If that doesn't make any difference, re-embed your form using iframe embed code, this should help. http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how this goes. Thanks!

  • Profile Image

    Answered by SimplySherlock on October 01, 2014 at 10:54 AM

    It works now! Thank you