why was I downgraded

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    avismarie
    Asked on July 27, 2010 at 10:03 AM

    I was informed by email that I was downgraded and I do not know why... and if I have a surge of new form fillers, will you let me know that so I may pay to not have my forms disabled as that is very imortant to me and my friends?

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    aytekin
    Answered on July 27, 2010 at 10:12 AM

    Your Paypal subscription was canceled on July 7th. If you did not cancel it intentionally, PayPal probably did it automatically probably because your credit card expired, or you removed the credit card from your PayPal account.

    Unfortunately, it is not possible to re-enable a subscription from our end. You will need to re-subscribe to JotForm Premium:

    http://www.jotform.com/pricing