What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with emails being sent to references

    Asked by NIUOrientation on September 30, 2014 at 09:35 PM

    The people completing our "Orientation Leader Application" are submitting references with email addresses attached. These references' email addresses are supposed to be receiving an email containing another jotform survey. However, we have had numerous complaints that the references are not receiving any emails. 

    We were hoping that someone could look into why the email addresses under "NIU Reference Email" and "Reference Email" are not getting those emails sent along. 

     

    Thank you!

    Emails problem survey JotForm attached
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 01, 2014 at 12:15 AM

    Hello NIUOrientation,

    I did check your form's notification email alerts and did not find any issue with that. It should be sending the auto-responder emails correctly. 

    I am not sure if the emails ended up in spam folder. Can you ask your users to check their spam folder? I did check our email logs and found that emails are being sent successfully. Please check few of the logs below for the latest submission you have received:

    [2014-09-30 23:29:39] Submission #287943378617522536 Form #42234343981151 SENT to RhetoricalFusionDude@niu.edu from kbak1@niu.edu via SENDMAIL [2014-09-30 04:11:15] Submission #287873874878192813 Form #42234343981151 SENT to RhetoricalFusionDude@niu.edu from kbak1@niu.edu via SENDMAIL
    [2014-09-30 23:29:39] Submission #287943378617522536 Form #42234343981151 SENT to cmack2@niu.edu from kbak1@niu.edu via SENDMAIL

    If the issue persists, I would suggest you to change the "Sender Email" to "noreply@jotfor.com" and see if that makes any difference.

    Do get back to us if the issue persists.

    Thank you!