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    We have been having problems on our form with the conditions on the form not working as they should how can I fix it??

    Asked by CecilevdM on October 01, 2014 at 04:06 AM

    The form has a few sections where if on the disability option "Yes" is selected then it should show a list of disabilities, but only if the option says "yes" if the option is "no" it should not show but it still does.  There are a few that also do that : -Country of exam centre ( Should pop up the correct option for Local, In Africa and Outside Africa instead of all of them at once

             -Number of Modules ( Should show only one of the select boxes instead of four

    Also the required fields that have to be completed before submission still lets submissions go through even though the fields are not filled in. 

    Kind regards


    Page URL:

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    Answered by jedcadorna on October 01, 2014 at 07:01 AM

    Originally here's how your condition looks like for disability option.

    Just replace the condition to this.

    You should now have your disability option work if yes or no is selected.

    About your "Country of exam center" condition, it works fine when I've tested it. It is only showing one by one base on the selection.

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    Answered by CecilevdM on October 01, 2014 at 07:40 AM

    I have tried it but it still does not work. Does it have to do with operating software or the javascript?

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    Answered by jedcadorna on October 01, 2014 at 08:46 AM

    If your form is embedded to a website and you are using the script embed code then there might be a conflict with your form source and the embed code from Jotform. What I suggest you to do is re-embed the form using an Iframe method this should eliminate script conflicts in your webpage.

    If after trying the iframe method and still does not work kindly share the URL where your form is embedded so we could check.

    Guide to embed using Iframe method - http://www.jotform.com/help/148-How-to-Get-the-iFrame-Code

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    Answered by CecilevdM on October 03, 2014 at 05:57 AM

    I changed the embedding source to embed which worked on google chrome on a few computers in our office but not on internet explorer. Will the operating software and setting on the search engine have an effect on the conditions on the form?

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    Answered by jedcadorna on October 03, 2014 at 07:06 AM

    That doesn't have any effect to your form condition it only depends on which browser and version you are using. Can you please share your website URL to us where your form is currently embedded so we can check if this is something on Internet Explorers end.

    Also what version of IE are you currently using? If you have other computer with an IE browser (hopefully a different version) can you please test it so we can identify which version is having that issue.