What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    i cant received the customer form data

    Asked by myrainforest on October 01, 2014 at 07:10 AM

    just received my customer feedback that never reply them for a long time, but we didnt received any form data in our inbox, after checking found that all the form data didnt send out to my email , and keep its in the submission folders as pending status. need retrieve all the pending mail as soon as possible so that can reply customer, thanks!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on October 01, 2014 at 09:31 AM

    Hi myrainforest,

    I can see that your email is not on the bounce list anymore. Ashwin_D already removed you on the bounce list based on this thread (http://www.jotform.com/answers/361122-Emails-not-Being-Received-Email-on-Bounce-List#7)