Invisible form?

  • Profile Image
    wacko50
    Asked on September 14, 2011 at 07:12 AM

    Hi.

    Love your product and all is running well... I think.

    I just had email contact from someone who couldnit see the form on the page. Have checked on IE and Safari and all seems OK. However, I'm worried that this is a problem other people are experiening.

    Can you check to see if there's a problem? Any reasoh why some people wouldn't see the form?

  • Profile Image
    abajan
    Answered on September 14, 2011 at 07:53 AM

    Hi wacko50

    That's very interesting. I'm not on my own computer at the moment and can't properly investigate this issue. Do you know which browser the person used to view the form? Also, ask them if viewing the form at its own URL (http://www.jotform.com/form/12470058483) in the same browser produced the same result. You could also ask them if they were invisible at the time they were viewing the form. LOL Just kiddin'!

    Seriously, the team will eventually get to the bottom of this matter (hopefully soon) an provide the solution here.

    We,ll be in touch.


    ~Wayne

  • Profile Image
    wacko50
    Answered on September 14, 2011 at 08:03 AM
    Thanks Wayne. I wonder if it was some kind of weird IT security thing as the
    call was from a school who are controlled by a local council.

    Would still value the team looking into for me though if you dont mind.

    Great product..... Terrible jokes ;)

    C


  • Profile Image
    NeilVicente
    Answered on September 14, 2011 at 12:08 PM

    Hi C,

    After running some tests, here's what I gathered:

    The form does not display when the browser has JavaScript turned off. This is because the HTML widget wherein you placed the form embed codes is JavaScript dependent.

    I can't see any other reason why the form would not display in your page. Unfortunately, this is out of control. There is no way for us to enable JavaScript in your form user's browser. It is their prerogative. Luckily, all browsers are installed with JavaScript enabled by default. I have a feeling someone was being curious and accidentally messed up the browser settings.

    What I advise you to do is tell that user to enable JavaScript in their browser. Below are links for instructions on how to enable JavaScript in different browsers.

    http://support.mozilla.com/en-US/kb/JavaScript
    http://www.ehow.com/how_6927197_turn-javascript-google-chrome.html
    http://www.ehow.com/how_5962535_enable-javascript-ie8.html

    There is no need to worry about your form not working for most users. If they can use Facebook, they certainly can use your form! :)


    Neil