- wacko50Asked on September 14, 2011 at 07:12 AM
Love your product and all is running well... I think.
I just had email contact from someone who couldnit see the form on the page. Have checked on IE and Safari and all seems OK. However, I'm worried that this is a problem other people are experiening.
Can you check to see if there's a problem? Any reasoh why some people wouldn't see the form?
- JotForm SupportabajanAnswered on September 14, 2011 at 07:53 AM
That's very interesting. I'm not on my own computer at the moment and can't properly investigate this issue. Do you know which browser the person used to view the form? Also, ask them if viewing the form at its own URL (http://www.jotform.com/form/12470058483) in the same browser produced the same result. You could also ask them if they were invisible at the time they were viewing the form. LOL Just kiddin'!
Seriously, the team will eventually get to the bottom of this matter (hopefully soon) an provide the solution here.
We,ll be in touch.
- wacko50Answered on September 14, 2011 at 08:03 AMThanks Wayne. I wonder if it was some kind of weird IT security thing as the
call was from a school who are controlled by a local council.
Would still value the team looking into for me though if you dont mind.
Great product..... Terrible jokes ;)
- JotForm SupportNeilVicenteAnswered on September 14, 2011 at 12:08 PM
After running some tests, here's what I gathered:
There is no need to worry about your form not working for most users. If they can use Facebook, they certainly can use your form! :)