Form over quota issue with RMA Form when we have not exhausted limits

  • jencoffeyudt
    Asked on October 1, 2014 at 10:07 AM

    When using the RMA Form to submit an RMA request the error "Form over Quota" appear and didn't allow to proceed.  We have not exhausted the form limit.  Can you help determine why this error is happening?

    Jotform Thread 437127 Screenshot
    Page URL: http://form.jotform.co/form/33014847772861
  • David JotForm Support
    Replied on October 1, 2014 at 12:02 PM

    Hi,

    I checked your form and everything appears to be working properly.  I also checked to make sure it was not manually disabled in the form builder and it is not.  Our accounts limits reset on the 1st of every month so there may have been some time between the reset and the your form updating. 

    If you are still having trouble using your forms, let us know and we will be happy to look into this further.