I am seeing my client submitted 2 credit card authorizations to me but I do not see them in my inbox

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    Asked on October 01, 2014 at 10:16 AM

    The email the forms went to is info@sunsettravelvacations.com.


    Can someone please call me at 817-694-6718.


    Thank you,

    Sandee Densmore


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    Answered on October 01, 2014 at 12:12 PM

    Hi Sandee,

    Which inbox are you referring to? Email notification inbox or Paypal, Stripe, Authorize.net inbox? I have checked your form and noticed that you are not using payment tools. Take note that collecting credit card information violates Jotforms terms of use.

    Please use our payment tools when creating a payment form. You can integrate your form with Paypal, Authorize.net, Stripe etc.. and even purchase order. Please review the guide below to know more about our payment tools.

    Order form basics - http://www.jotform.com/help/47-Order-Form-Basics 
    Order form types - http://www.jotform.com/help/49-Order-Form-Types

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    Answered on October 01, 2014 at 02:11 PM
    Email inbox notification comes across but form
    Is not showing in submissions or jot form
    Inbox. I understand your policy but we are not
    taking a payment they are giving us authorization.
    Thank you!
    Sandee Densmore
    Owner/ Agent
    Sunset Travel Vacations
    111 Sunray Ct.
    Weatherford, TX 76087
    817-694-6718 or 817-727-6813
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    Answered on October 01, 2014 at 03:36 PM

    Received email alerts related to your 'Client Booking Information Form' form. That form does not have any credit card fields, and the issue is related to outdated Email Notification template.

    To fix this, you can:

    1. Delete the current email notification.

    How to Delete Notifications/Autoresponder

    2. Add a fresh email notification.

    Setting Up Email Notifications

    Note, that we do not allow collecting the credit card information for any purposes.