What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am seeing my client submitted 2 credit card authorizations to me but I do not see them in my inbox

    Asked by sdensmore on October 01, 2014 at 10:16 AM

    The email the forms went to is info@sunsettravelvacations.com.

     

    Can someone please call me at 817-694-6718.

     

    Thank you,

    Sandee Densmore

     

  • Profile Image

    Answered by jedcadorna on October 01, 2014 at 12:12 PM

    Hi Sandee,

    Which inbox are you referring to? Email notification inbox or Paypal, Stripe, Authorize.net inbox? I have checked your form and noticed that you are not using payment tools. Take note that collecting credit card information violates Jotforms terms of use.

    Please use our payment tools when creating a payment form. You can integrate your form with Paypal, Authorize.net, Stripe etc.. and even purchase order. Please review the guide below to know more about our payment tools.

    Order form basics - http://www.jotform.com/help/47-Order-Form-Basics 
    Order form types - http://www.jotform.com/help/49-Order-Form-Types

  • Profile Image

    Answered by sdensmore on October 01, 2014 at 02:11 PM
    Email inbox notification comes across but form
    Is not showing in submissions or jot form
    Inbox. I understand your policy but we are not
    taking a payment they are giving us authorization.
    Thank you!
    Sandee Densmore
    Owner/ Agent
    Sunset Travel Vacations
    111 Sunray Ct.
    Weatherford, TX 76087
    817-694-6718 or 817-727-6813
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 01, 2014 at 03:36 PM

    Received email alerts related to your 'Client Booking Information Form' form. That form does not have any credit card fields, and the issue is related to outdated Email Notification template.

    To fix this, you can:

    1. Delete the current email notification.

    How to Delete Notifications/Autoresponder

    2. Add a fresh email notification.

    Setting Up Email Notifications

    Note, that we do not allow collecting the credit card information for any purposes.