What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Jotform experiencing any issues?

    Asked by seatonwebdev on October 01, 2014 at 11:23 AM

    We have had several customers say they have placed orders, but we've received nothing. I have done a test myself and made a payment and it hasn't worked.

     

    Please assist.

    JotForm and
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    Answered by seatonwebdev on October 01, 2014 at 11:35 AM

    UPDATE: orders and payments are coming through with about 1 hour of delay. Any ideas?

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    JotForm Support

    Answered by david on October 01, 2014 at 01:47 PM

    Hi,

    I just made a test payment to myself to make sure that transactions are going through properly and it is taking a bit of time to go through

    The submission and payment went though immediately and it was deducted from my account, but it has now been roughly 10 minutes with nothing reflected in my PayPal account.  I believe the issue may be with PayPal as everything else along the chain seems to be working immediately.

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    JotForm Support

    Answered by steve on October 01, 2014 at 07:42 PM

    Hello-

    To add to that, here's an FAQ from PayPal regarding delays in transactions. PayPal reserves the right to delay them up to 21 days as part of their security check. Typically this doesn't happen, but an hours long delay is within their terms of service.

    https://www.paypal.com/us/webapps/mpp/security/paypal-holds-faq

    We're confirming on our end that there are no other issues affecting this. Thanks!