What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account upgrade

    Asked by ecbudesign on September 14, 2011 at 09:18 AM
    I just upgraded my account to the Premium version but that has not been reflected in my jot form account yet. When will the upgrade take effect? How do I know if I am missing submissions and how many?Thanks, Jono
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    Answered by allanftd on September 14, 2011 at 10:12 AM

    Hi ecbudesign,

    I was able to check your account in our membr database and I can see that it is currently upgraded to a Premium account. Please log out from your JotForm account and log back in again and see if the status is now changed.It may help to clear your cookies and cache as well.

    Thank you for upgrading your JotForm account!

    JOTFORM SUPPORT