Account upgrade

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    ecbudesign
    Asked on September 14, 2011 at 09:18 AM
    I just upgraded my account to the Premium version but that has not been reflected in my jot form account yet. When will the upgrade take effect? How do I know if I am missing submissions and how many?Thanks, Jono
  • Profile Image
    allanftd
    Answered on September 14, 2011 at 10:12 AM

    Hi ecbudesign,

    I was able to check your account in our membr database and I can see that it is currently upgraded to a Premium account. Please log out from your JotForm account and log back in again and see if the status is now changed.It may help to clear your cookies and cache as well.

    Thank you for upgrading your JotForm account!

    JOTFORM SUPPORT