What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    PayPal payments are taking over an hour to complete

    Asked by david on October 01, 2014 at 03:31 PM

    I have noticed a few users today stating that payments via PayPal are taking in excess of an hour to complete.  I sent a test payment through and I can verify that this is the case.  I just wanted to make sure that this isn't being caused by something on our end.

    and
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    JotForm Support

    Answered by steve on October 01, 2014 at 07:39 PM

    Recently noticed here: http://www.jotform.com/answers/437176

    This may be related to normal delays in PayPal payment processing, as the funds are coming through, just not right away.

    https://www.paypal.com/us/webapps/mpp/security/paypal-holds-faq

    Assigning to Neil to confirm there's nothing wrong on our end.

    Thanks!

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    JotForm Support

    Answered by steve on October 01, 2014 at 07:49 PM

    Neil checked this, confirmed nothing changed on our end. If we have other requests we'll know to explore further. Closed ticket.