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    Thank you page redirect to URL not working

    Asked by walkingtreetravel on October 01, 2014 at 05:55 PM

    I have tried multiple times to set up a custom URL as the thank you page for one of my forms, but it keeps coming up on the default page, not the url. 


    Please help!




    Page URL:

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    JotForm Support

    Answered by steve on October 01, 2014 at 09:06 PM


    I can reproduce the error in your form. I believe it's related to a conditional redirect. I'm still investigating and will report back when it's resolved. Here's the thank you message I receive:

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    JotForm Support

    Answered by steve on October 01, 2014 at 09:20 PM


    It looks like the thank you page is being overridden by conditional redirects/displays. Here's a list of all the conditions that affect what happens after the form is submitted. Please disable these, unless that's what you intend.

    conditions 3, 6, 10, 13, 42

    There are two similar to this, which is causing the issue:

    For reference here's a guide on working with conditions:


    Let us know if you have further questions. Thanks!