Thank you page redirect to URL not working

  • walkingtreetravel
    Asked on October 1, 2014 at 5:55 PM

    I have tried multiple times to set up a custom URL as the thank you page for one of my forms, but it keeps coming up on the default page, not the url. 

     

    Please help!

     

    Paul 

     

    Page URL: https://www.walkingtree.org/forms/student-app/
  • Steve VP of Sales Operations
    Replied on October 1, 2014 at 9:06 PM

    Hello-

    I can reproduce the error in your form. I believe it's related to a conditional redirect. I'm still investigating and will report back when it's resolved. Here's the thank you message I receive:

    Thank you page redirect to URL not working Image 1 Screenshot 20

  • Steve VP of Sales Operations
    Replied on October 1, 2014 at 9:20 PM

    Hello,

    It looks like the thank you page is being overridden by conditional redirects/displays. Here's a list of all the conditions that affect what happens after the form is submitted. Please disable these, unless that's what you intend.

    conditions 3, 6, 10, 13, 42

    There are two similar to this, which is causing the issue:

    Thank you page redirect to URL not working Image 1 Screenshot 20

    For reference here's a guide on working with conditions:

    https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

    Let us know if you have further questions. Thanks!