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    Captcha not working on forms

    Asked by annabell4126 on October 01, 2014 at 11:08 PM

    Hi, I have a client who pointed out that the captcha field on their forms are not working. I am attaching a screenshot of what they are seeing on their screen. 

    I checked the forms on my end and they seemed to be working just fine.

    Can you please look into this for me?

    FYI: this company is located in Cape Town, South Africa; and I am located in Cumming, GA USA

    Thanks,

    Madie du Plessis

     

    Page URL:
    http://www.solarent.com/contact.html,http://www.solarent.com/quote.htm<br/>l

    Screenshot
    south africa captcha field checked thanks
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    JotForm Support

    Answered by ashwin_d on October 02, 2014 at 03:34 AM

    Hello annabell4126,

    I also checked both the web page where you have embedded your form and I am unable to replicate the issue you are having. The captcha field does display the value correctly. Please check the screenshot below:

    If the issue persists, I would suggest you to embed your form using its iFrame embed code and that should solve your problem. The following guide should help you :  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Thank you!