What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Matrix filed data is not captured if the column label contains ampersand, less than, or greater than characters.

    Asked by ThermoFisher on October 02, 2014 at 02:03 AM


    My live form is not registering when somone clicks a checkbox. For question (1. Where do you search for product information to help you make your purchasing decisions?) Only the selections from the first matrix come through, for some reason it does not collect the data from the other two matrixes.


    It is the same with question 2.


    Can you please advise the best solution to fix asap.





  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 02, 2014 at 04:58 AM

    Hello ThermoFisher,

    I did test your form and I am able to replicate the issue you are having.

    There seems to be glitch where if the matrix field column has "&" in the label, it does not capture the selected answers. I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    For now, I would suggest you to please edit your matrix question column label and remove the "&" and that should solve your problem. Please check the screenshot below:

    Thank you!