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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trial Period Not Charging on Subscription with Authorize.net

    Asked by WildThayne on September 14, 2011 at 11:33 AM

    I am trying to setup a form with two subscription types using authorize.net:

    1. simple $20/mo

    2. $99 up front, then $20/mo (I am performing an additional service)

     

    When I set it up the second and add the $99 trial period info, if I click "enable" it says the first month is free and then $20/mo.  If I leave it to "none" on trial period, it says $99 first month, then $20 monthly.  

     

    I want $99 first month, then $20 monthly.  

     

    But although it states that, it does not charge the $99.  It just sets up the recurring billing of $20 with authorize.net.

     

    What am I missing here?? Please help.  You can see the form here: http://www.premiumdenimgroup.com/websites/

    Page URL:
    http://www.premiumdenimgroup.com/websites/

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    JotForm Support

    Answered by NeilVicente on September 14, 2011 at 12:54 PM

    Hi,

    First off, we'd like to apologize for any inconvenience caused. I'll be forwarding your issue to our Level 2 Support to have your payment form tested and fixed if problems are confirmed to exist.

    We will contact you for any updates regarding this matter. Your patience is greatly appreciated. Thanks!


    Neil

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    Answered by WildThayne on September 14, 2011 at 12:57 PM

    Thanks for the response.  I appreciate your help.

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    Answered by WildThayne on September 30, 2011 at 10:54 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
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    Answered by WildThayne on September 30, 2011 at 10:55 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
  • Profile Image

    Answered by WildThayne on September 30, 2011 at 10:55 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
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    JotForm Support

    Answered by mliz on September 30, 2011 at 11:15 PM

    Hi,

    As of the moment your case is already assigned to one of our developers who is doing a further investigation. As soon as we have updates on this issue we will  let you know by posting it here. We know you are anxious to have this fixed so thank you for your patience as we work on the solution.

    Best Regards.

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    Answered by WildThayne on October 04, 2011 at 08:42 PM

    I see that my recent response shows up three times, but please know that I only submitted it once.  I would not do that to you :-)  Sorry.

    Since your response, another person attempted to submit the form.  It did not work still just FYI. 

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    Answered by WildThayne on October 19, 2011 at 05:06 PM

    Quick bump letting you know that I have not heard about any fix on authorize.net subscriptions with a trial cost being worked out.  Does anyone know of any forward progress on that?

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    JotForm Support

    Answered by Mike_T on October 19, 2011 at 05:42 PM

    Please accept our sincere apologies for the delay with this problem. Your issue is already marked as an Important one, and we hope that it will be fixed quickly. Unfortunately, we don not have any news at this moment, but we will inform you once it will be fixed.

    Thank you very much for your patience and cooperation in this matter.

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    Answered by bikemonkey on December 06, 2011 at 07:25 PM

    Any luck with this?  We're trying to use JotForm to solve our relatively simple need of having people subscribe to our magazine with auto-renew enabled. But it appears that there are still some issues with JotForm's integration of Authorize.NET's ARB integration.

    I'm wondering if you have found a resolution to this issue?

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    Answered by fxr on December 06, 2011 at 07:36 PM

    Bikemonkey, your issue is completey different to this. It will be dealt with. I understand its a major issue for you but please try to be patient.

    Keep any comments related to your issue on the thread you opened earlier, its already been forwarded to the developers and they will see it in a few hours. 

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    Answered by ninjas4christ on April 20, 2012 at 12:54 PM

    We're having the same exact issue.  The first payment is not being charged.  It's just setting up the monthly fees.