Trial Period Not Charging on Subscription with Authorize.net

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    WildThayne
    Asked on September 14, 2011 at 11:33 AM

    I am trying to setup a form with two subscription types using authorize.net:

    1. simple $20/mo

    2. $99 up front, then $20/mo (I am performing an additional service)

     

    When I set it up the second and add the $99 trial period info, if I click "enable" it says the first month is free and then $20/mo.  If I leave it to "none" on trial period, it says $99 first month, then $20 monthly.  

     

    I want $99 first month, then $20 monthly.  

     

    But although it states that, it does not charge the $99.  It just sets up the recurring billing of $20 with authorize.net.

     

    What am I missing here?? Please help.  You can see the form here: http://www.premiumdenimgroup.com/websites/

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    NeilVicente
    Answered on September 14, 2011 at 12:54 PM

    Hi,

    First off, we'd like to apologize for any inconvenience caused. I'll be forwarding your issue to our Level 2 Support to have your payment form tested and fixed if problems are confirmed to exist.

    We will contact you for any updates regarding this matter. Your patience is greatly appreciated. Thanks!


    Neil

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    WildThayne
    Answered on September 14, 2011 at 12:57 PM

    Thanks for the response.  I appreciate your help.

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    WildThayne
    Answered on September 30, 2011 at 10:54 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
  • Profile Image
    WildThayne
    Answered on September 30, 2011 at 10:55 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
  • Profile Image
    WildThayne
    Answered on September 30, 2011 at 10:55 PM
    Hi guys, I have not heard anything since the response that it was being sent to Level 2 Support. Was any issue found??
  • Profile Image
    mliz
    Answered on September 30, 2011 at 11:15 PM

    Hi,

    As of the moment your case is already assigned to one of our developers who is doing a further investigation. As soon as we have updates on this issue we will  let you know by posting it here. We know you are anxious to have this fixed so thank you for your patience as we work on the solution.

    Best Regards.

  • Profile Image
    WildThayne
    Answered on October 04, 2011 at 08:42 PM

    I see that my recent response shows up three times, but please know that I only submitted it once.  I would not do that to you :-)  Sorry.

    Since your response, another person attempted to submit the form.  It did not work still just FYI. 

  • Profile Image
    WildThayne
    Answered on October 19, 2011 at 05:06 PM

    Quick bump letting you know that I have not heard about any fix on authorize.net subscriptions with a trial cost being worked out.  Does anyone know of any forward progress on that?

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    Mike_T
    Answered on October 19, 2011 at 05:42 PM

    Please accept our sincere apologies for the delay with this problem. Your issue is already marked as an Important one, and we hope that it will be fixed quickly. Unfortunately, we don not have any news at this moment, but we will inform you once it will be fixed.

    Thank you very much for your patience and cooperation in this matter.

  • Profile Image
    bikemonkey
    Answered on December 06, 2011 at 07:25 PM

    Any luck with this?  We're trying to use JotForm to solve our relatively simple need of having people subscribe to our magazine with auto-renew enabled. But it appears that there are still some issues with JotForm's integration of Authorize.NET's ARB integration.

    I'm wondering if you have found a resolution to this issue?

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    fxr
    Answered on December 06, 2011 at 07:36 PM

    Bikemonkey, your issue is completey different to this. It will be dealt with. I understand its a major issue for you but please try to be patient.

    Keep any comments related to your issue on the thread you opened earlier, its already been forwarded to the developers and they will see it in a few hours. 

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    ninjas4christ
    Answered on April 20, 2012 at 12:54 PM

    We're having the same exact issue.  The first payment is not being charged.  It's just setting up the monthly fees.