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    Ipad Bluetooth Device Error

    Asked by RogerYelvington01 on October 02, 2014 at 08:40 AM

    Hey Guys! 

    Here is my issue.  For my business, I am using an Ipad2 to complete this form:

    https://secure.jotformpro.com/form/42716954237966

    To autofill some of the information I am using a card reader/scanner that connects via bluetooth.  The exact scanner I'm using can be found here:

    http://www.tokenworks.com/products/idwedgebt/

    1.  The Device is connected properly

    2.  I've tested Driver's License and Card scans, and it is working fine on this Ipad2

    The only problem I have is when I try to use it on this form, it fills in 1 letter of the first field and then everything freezes up.  Please advise!


    Thank you,

     

    Roger

    Page URL:
    https://secure.jotformpro.com/form/42716954237966

    ipad problem license Freezes card
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    JotForm Support

    Answered by Welvin on October 02, 2014 at 09:49 AM

    Hi Roger,

    Reading the device description, the scanned data will be filled to the form. So this device access the form and fill it based on the captured data? Or, it requires you to fill in the data, but it doesn't work as expected? Let us know! :)

    Thank you!

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    Answered by RogerYelvington01 on October 02, 2014 at 09:56 AM

    You're right, the device scans the data from the drivers license, and then access the form to fill it based on the captured data.

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    JotForm Support

    Answered by david on October 02, 2014 at 10:45 AM

    Hi,

    I did some looking around for more information about the device you are using and I am not sure if this is something we may be able to help you with.  Since we do not have access to the specific device, it would be very hard to do any testing.  In this case, you may want to contact the device manufacturer to see what may be causing the bluetooth error.