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  • Profile Image

    "Total Donation" field calculation is not working when using IE 8 & 9

    Asked by OpWarm on October 02, 2014 at 09:23 AM

    Our form allows users to order boxes of children's coats for local "coats for kids" charitable projects.  The form calculates the donation required for the order, and a "pick up" discount if applicable.  For some users accessing the form via IE, the calculations are not made.  I have the same issue when I use IE 9.

    Here is the form: http://www.jotform.us/form/41594433489162

    Here is the form on our website: http://www.operationwarm.org/page/content/dmp-request-form/

    Can this be fixed?

    Page URL:
    http://www.operationwarm.org/page/content/dmp-request-form/

    Screenshot
    calculations JotForm style height
  • Profile Image
    JotForm Support

    Answered by Welvin on October 02, 2014 at 10:08 AM

    Hi,

    Please try re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This should help. If not, please update us here.

    Thank you!

  • Profile Image

    Answered by OpWarm on October 02, 2014 at 10:24 AM

    The form is embedded with an iframe.  The issue occurs for me with IE 9 when viewing the form on your site as a preview or in a new widow.  So it is not the embed code.

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    JotForm Support

    Answered by Welvin on October 02, 2014 at 10:58 AM

    The form is actually embedded using our iFrame Method. Will check this and get back to you.

    Thank you!

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    JotForm Support

    Answered by Welvin on October 02, 2014 at 11:38 AM

    It doesn't work in Version 8 and 9. But working with 10 and 11, both Wind 7 and 8.

    This problem is now forwarded to our developers. For now, if possible, I would suggest using Google Chrome or Mozilla Firefox.

    You will be notified via this thread when updates are available.

    Thank you!