I downgraded our account to the free version but it is still showing up as Premium.

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    Asked on October 02, 2014 at 10:44 AM

    Can you change this for us?  We do not need the premium version anymore.



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    Answered on October 02, 2014 at 11:22 AM

    Your account is scheduled to downgrade on 10-05-2014 as shown in our records. It will remaing Premium until the dowgrade date. Your subscription is also cancelled so it won't have any recurring charges in your account. 

    If you have other questions feel free to contact us again.