What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I downgraded our account to the free version but it is still showing up as Premium.

    Asked by storetodoor on October 02, 2014 at 10:44 AM

    Can you change this for us?  We do not need the premium version anymore.



  • Profile Image

    Answered by jedcadorna on October 02, 2014 at 11:22 AM

    Your account is scheduled to downgrade on 10-05-2014 as shown in our records. It will remaing Premium until the dowgrade date. Your subscription is also cancelled so it won't have any recurring charges in your account. 

    If you have other questions feel free to contact us again.