I downgraded our account to the free version but it is still showing up as Premium.

  • storetodoor
    Asked on October 2, 2014 at 10:44 AM

    Can you change this for us?  We do not need the premium version anymore.

     

    Thanks

  • jedcadorna
    Replied on October 2, 2014 at 11:22 AM

    Your account is scheduled to downgrade on 10-05-2014 as shown in our records. It will remaing Premium until the dowgrade date. Your subscription is also cancelled so it won't have any recurring charges in your account. 

    I downgraded our account to the free version but it is still showing up as Premium Screenshot 20

    If you have other questions feel free to contact us again.