What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change plan

    Asked by ebenezer on September 14, 2011 at 12:44 PM

    I want to change the plan from Premiun to Basic (free), how do I do that?


    Quero trocar o plano Premiun para o Basico (Free) como faço isso?


    Best Regards,



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    JotForm Support

    Answered by NeilVicente on September 14, 2011 at 12:59 PM

    Hi Carolina,

    Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Because of that, anything that concerns your billing, including cancellation, can be managed by logging in to their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Cancel your subscription

    Hope you find this answer useful. If you have other issues that need attention, kindly let us know. Always remember that our willingness to assist our users does not end with a paid subscription.

    Thank you for doing business with us!