Clicking on Submit Button results in Please Wait message, but no submission.

  • Profile Image
    bhds
    Asked on October 02, 2014 at 01:27 PM

    We have set up the following form:

    http://www.jotformpro.com/form/42604228218955

    One of our users has reported that they have completed all the required fields, but when they click on the "Submit" button, the words on the button change to "Please wait", and that the form stays like this for several minutes.

    Please can you advise why this is happening?

    Thank you.

  • Profile Image
    david
    Answered on October 02, 2014 at 02:36 PM

    Hi,

    I cloned your form to test it and with all the fields filled, was able to submit the form without issue.

    I also sent a test submission through to your form and it appears to be working as well.

    We were having issues with one of our North American servers earlier that has since resolved.  If you or your users are still having any trouble using your form, let us know and we will be happy to see what else we can find.