What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Clicking on Submit Button results in Please Wait message, but no submission.

    Asked by bhds on October 02, 2014 at 01:27 PM

    We have set up the following form:

    http://www.jotformpro.com/form/42604228218955

    One of our users has reported that they have completed all the required fields, but when they click on the "Submit" button, the words on the button change to "Please wait", and that the form stays like this for several minutes.

    Please can you advise why this is happening?

    Thank you.

    Page URL:
    http://www.jotformpro.com/form/42604228218955

    message please wait no submission www all and
  • Profile Image
    JotForm Support

    Answered by david on October 02, 2014 at 02:36 PM

    Hi,

    I cloned your form to test it and with all the fields filled, was able to submit the form without issue.

    I also sent a test submission through to your form and it appears to be working as well.

    We were having issues with one of our North American servers earlier that has since resolved.  If you or your users are still having any trouble using your form, let us know and we will be happy to see what else we can find.