- ecigdistributors1Asked on October 02, 2014 at 01:54 PM
So our emails werent working and after many tests, it seems that it is becuase it's a .co email address instead of a .com.
Are .co email addresses not supported? Is there anything that needs to be done to make it work?
Thank you for any info!
- JotForm SupportMike_TAnswered on October 02, 2014 at 03:06 PM
Thank you for contacting us.
As far as we can see, the email messages are being sent to the .co addresses too. Please check Jed's reply in your other thread:
If your email provider is having issues with emails sent from Amazon SES, you can try another sending options on your jotform(s):
- Use your own SMTP details to send the email alerts.
- Or use a custom sender option. It will switch the sending source from Amazon SES to our own servers.
If you need any further assistance, please let us know.