.co email address not receiving email alerts

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    Asked on October 02, 2014 at 01:54 PM

    So our emails werent working and after many tests, it seems that it is becuase it's a .co email address instead of a .com.


    Are .co email addresses not supported? Is there anything that needs to be done to make it work?


    Thank you for any info!

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    Answered on October 02, 2014 at 03:06 PM

    Thank you for contacting us.

    As far as we can see, the email messages are being sent to the .co addresses too. Please check Jed's reply in your other thread:


    If your email provider is having issues with emails sent from Amazon SES, you can try another sending options on your jotform(s):

    - Use your own SMTP details to send the email alerts.

    How to Setup SMTP for a Form

    - Or use a custom sender option. It will switch the sending source from Amazon SES to our own servers.

    How to Add a Custom Sender Address to an Email Alert

    If you need any further assistance, please let us know.